FREQUENTLY ASKED QUESTIONS
HOW MANY DAYS WILL IT TAKE TO DELIVER MY ORDER?
It Will Take 10-12 Days to Delivered your order.
We offer free Delivery to all International & Domestic orders.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping to all countries worldwide
FROM WHERE WILL MY ORDER BE SHIPPED?
All orders are shipped from Textile Hub Surat, India.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to all countries worldwide.
CAN I SHOP VIA FACETIME OR VIDEO CALL?
No, we do not offer shopping through FaceTime or video calls. Orders can be placed online only
CAN I SEE REAL PHOTOS OF THE OUTFIT BEFORE ORDERING?
The photo you're viewing on the website is real photo; it's the actual outfit worn by the model during the photoshoot. We don't have any other photos available as all outfit are packed in the box and we cannot just open box to take photos
IS THERE EXTRA FABRIC INSIDE TO MAKE THE OUTFIT BIGGER IN THE FUTURE?
Yes, there is 0.5 to 1 inch of extra fabric inside to adjust the bust and waist.
WILL THERE BE ANY CUSTOM DUTY TAX OR IMPORT DUTY TAX?
No, we have already paid all custom and import duty taxes upfront. So you don't need to pay anything.
WHAT PAYMENT METHODS ARE ACCEPTED?
- Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Apple Pay, Google Pay, PayPal, Pay Glocal
CAN I PAY THROUGH PAYPAL?
Yes, we accept PayPal for all orders
WHICH SHIPPING SERVICE WILL DELIVER MY ORDER?
We ship through UPS. If UPS is unavailable in your area, we may use DHL, FedEx, USPS.
HOW DO I TAKE MY MEASUREMENTS?
Yes, we can assist you with taking your measurements. Click here to get a personalized size recommendation through Live Chat from our sizing expert.
CAN YOU DO CUSTOM STITCHING OF THE OUTFIT?
Yes, we can do custom stitching for extra fee based on customization required.Click here to ask about customization. Custom-stitched outfits are not returnable as they are specially made for you.
DO YOU ACCEPT RETURNS?
We accept returns for unstitched outfits within 7 days. However, for standard sizes (XXS to 12XL) and custom-stitched outfits, returns are not accepted. We offer assistance in choosing the right size to avoid returns. Click here for size selection help. We do not accept size exchanges. Some customers have worn outfits to events and then returned them, leading us to this policy to prevent misuse. For more details, read our full return policy at Return Policy
WHO WILL PAY FOR THE RETURN SHIPPING FEES?
If the mistake is on our end, we will cover the return shipping. If it is the customer's mistake, the customer is responsible for the return shipping.
DO YOU ACCEPT CANCELLATIONS?
No, we do not accept order cancellations.
DO YOU ACCEPT CHANGES IN ORDERS?
Yes, changes in orders can be made within 2 hour of placing the order. After 2 hour, we started processing the order and hence we cannot make any changes except shipping address.
WHY IS THE COLOR IN THE TITLE AND DESCRIPTION DIFFERENT FROM THE COLOR IN THE PHOTO FOR SOME OUTFITS?
The color will be as per the photo. It is very hard to give name to certain color shade because of mixture of more than one color. For example, there are pink color, dull pink, hot pink, bright pink, baby pink etc. We list only the primary color in the product title and description because it can be challenging to name a color with multiple shades. Therefore, we recommend selecting the outfit based on the color shown in the photo rather than the name mentioned in product title and description. You will receive the outfit as per the color shown in the photo. However, there might be slight color variation due to screen resolution and lighting.
WHY IS THERE AN ODOR COMING FROM MY OUTFIT?
Some traditional outfits from Marriott Fashion may have an odor due to a fixation agent used during the embroidery and dyeing processes. The smell is not permanent and should disappear after dry cleaning. Although we dry-clean the outfits before shipping, the smell may return due to packaging. We recommend dry cleaning the outfit again after receiving it.